RETURNS

Our Guarantee

Return or exchange within 30 days from the delivered date.

Request:

1. Items received within  30 days from the delivered date.

2. Items received unused, undamaged and in original package.

3. Return shipping fee is paid by buyer.

Learn more

Common Return Questions

What items are returnable?

  • In original condition
  • Unwashed and Unworn
  • In the original packaging
  • Within 14 days of receipt of your shipment

 What items are non-refundable?

  • Sale items, we offer an exchange or E-Voucher
  • For hygiene reasons, we do not offer refunds on pierced jewellery, underwear or swimwear if the hygiene strip has been removed, unless they are of unsatisfactory quality
  • Any items that have the swing ticket and labels removed 

 Are there any charges for returns?

  • There is no charges for return
  • Original shipping charges is non-refundable
  • You are responsible for return shipping charges

 How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return

 How soon will I get my refund?

  • Once we have received your items, we will process your refund within 5 working days
  • Refunds will be credited to your original method of payment within 1 to 10 working days from receiving your confirmation e-mail